Switching or Upgrading Your Plan
If your needs have changed and you’d like to move to a different package, our team can walk you through the options and handle the transition. Upgrades take effect immediately; downgrades and package switches typically take effect at the start of the next billing cycle. See Subscription Tiers for a full comparison of available packages.Canceling Your Plan
To cancel your subscription, contact your account manager or reach out to our team. Your plan will remain active and fully functional through the end of the current billing cycle, and no further charges will be made after that.Invoices
How you access invoices depends on how your subscription was purchased. Direct billing customers are invoiced via Stripe. Invoices are sent automatically to your billing contact at the start of each billing cycle. If you need to retrieve past invoices or update your billing contact, reach out to our accounts receivable team. Marketplace customers can find invoices in the billing section of their respective cloud console:- AWS: Billing & Cost Management → Invoices
- Azure: Cost Management + Billing → Invoices
- GCP: Billing → Documents